At Samba Design, each piece is crafted with meticulous attention to detail, utilizing repurposed wood and artisanal processes. We value our clients' satisfaction and have developed this returns and exchanges policy accordingly.
If the purchased product exhibits any manufacturing defect, the client may request an exchange within 90 calendar days from the date of delivery.
The product will undergo a technical inspection. If the defect is confirmed, we will replace it with an identical or similar piece at no additional cost.
If a replacement is unavailable, the client may choose between a store credit voucher or a full refund.
Purchases made outside a physical showroom (via website, WhatsApp, phone, or email) may be returned within 7 calendar days from the date of delivery.
The product must be in pristine condition, showing no signs of use, and must be in its original packaging.
Return shipping costs will be fully covered by Samba Design.
The item must be returned with its original invoice and all accompanying accessories (if applicable).
Bespoke, made-to-order, or customized products are final sale and cannot be returned due to a change of mind; returns for these items are only accepted in the case of a proven manufacturing defect.
Damages resulting from misuse, improper transportation, or incorrect installation are not covered by this policy.
Upon submitting a request, the client will receive a response within 5 business days with collection or shipping instructions.
Product inspection and analysis may take up to 10 business days after the item is received at our studio.
Refunds will be processed using the original payment method:
Credit Card: The credit will appear within 2 subsequent billing cycles, depending on the issuing bank's policies.
Bank Transfer / Digital Payment: Processed within 10 business days.
